All orders received from PM Friday to PM Monday will be despatched on Tuesday. Otherwise we endeavour to despatch all goods within 1 business day. If we do not think for any reason we are able to meet our standards on a particular order we will contact you to let you know, so please do make sure you provide correct contact details.
Our standard shipping method in the UK is by Royal Mail 2nd Class, we only charge £1.99 and we cover the rest of this cost. You can upgrade this to 1st Class Signed For, the cost of which is dependent upon the weight of products ordered. The amount we charge for UK and international shipping does not always cover the total shipping cost we incur. If we reduce this charge then we would have to increase the price of our products.
Delivery times to the continent vary considerably. It can take anything from a few days to France or two plus weeks to other countries. Unfortunately, delivery times are out of our control have have increased in some areas since Brexit has come into effect.
Duty and Import Charges
Please note that you will be responsible for paying all charges. From experience people in Italy have paid around 13 Euros. However some countries may be significantly more so please factor this into the full costs of our products.
Please note, the retail packaging's job is to prevent damage to the turntable mat in transit; the packaging may become damaged, as long as the product is intact then it will have done its job. We do not replace damaged retail packaging.
For returns, please contact us in advance in order that we can provide you with a returns address.